Cancellation & Refund Policy

Cancellation Policy

• Customers can request an order cancellation within 4-6 hours of placing their order.
• To cancel an order, please contact our customer support team at support@oilgenie.in.
• If your order has not been shipped or processed, we will issue a full refund promptly.
• Once an order has been shipped or processed, it cannot be canceled.

Refunds Policy

We take pride in the quality of our products. If you are not satisfied with your purchase, please contact us within [number of days] of receiving your order.

Refunds will be processed for eligible returns based on the following conditions:

• Products must be in their original condition, unopened, and with all packaging intact.
• Customers must provide proof of purchase, such as an order number or receipt.
• Refunds will be issued to the original payment method.
• Shipping and handling charges are non-refundable.
• Refunds may take [number of days] to process after the returned items are received and inspected.

Return Policy

• If you receive a defective or damaged product, please contact us within [number of days] of receiving your order.
• To initiate a return, please contact our customer support team at support@oilgenie.in.
• Provide detailed information and images of the damaged or defective product.
• Once your return is approved, we will provide instructions on how to return the product.
• If the returned product is confirmed as defective or damaged, we will offer a replacement or a full refund, including shipping costs.
• If a replacement is not available, a refund will be issued to the original payment method.
• We reserve the right to refuse returns that do not meet our policy criteria.

Contact Us

If you have any questions or concerns about our cancellation, refunds, and return policy, please contact us at +918500537804 or support@oilgenie.in.

Please note that this policy is subject to change, and it is the responsibility of customers to review our policy periodically. By placing an order on our website, you agree to adhere to the terms and conditions outlined in this policy.